Privacy Policy – SEEN Counselling & Psychotherapy

Last updated: 07.02.2026

At SEEN Counselling, your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Information we collect

We may collect personal information that you voluntarily provide, including:

  • Your name, email address, and phone number

  • Time zone and preferred session times

  • Reason for contacting us or a brief description of the support you are seeking

  • Any optional information you choose to share (e.g. therapy history or presenting concerns)

  • Payment information (processed securely via third-party booking or payment platforms)

Some information collected may be considered sensitive information (such as health information). This information is collected only where necessary for the provision of counselling services and with your consent.

How we use your information

Your information is used to:

  • Respond to enquiries and schedule appointments

  • Provide counselling and psychotherapy services (including online sessions)

  • Communicate administrative or follow-up information related to your care

  • Meet legal, ethical, and professional obligations

We do not use your personal information for marketing purposes without your consent.

How we store and protect your information

  • All information is stored on secure, password-protected systems and/or encrypted platforms

  • Access is limited to SEEN Counselling or authorised service providers where required

  • Reasonable steps are taken to protect your information from misuse, loss, or unauthorised access

Client records are retained for the minimum period required under Australian law and professional standards (generally at least seven years after the last contact, or longer where required).

Disclosure of information

Your personal information is treated as confidential and will not be disclosed without your consent, except where:

  • Required or authorised by law (e.g. risk of serious harm to you or others, court orders)

  • Necessary to prevent serious threats to life, health, or safety

  • Shared with professional supervisors or consultants, with identifying details removed where possible

We do not sell or trade personal information.

Third-party services

We use trusted third-party services for appointment booking, payments, and communication. These providers are required to comply with relevant privacy and data-protection laws. SEEN Counselling is not responsible for the privacy practices of external platforms beyond reasonable due diligence.

International clients

If you are located outside Australia, your personal information is still collected, stored, and managed in accordance with Australian privacy laws. By engaging with our services, you consent to this arrangement.

Your rights

You have the right to:

  • Request access to your personal information

  • Request correction of inaccurate or outdated information

  • Ask questions or raise concerns about how your information is handled

Requests can be made by contacting:
hello@seencounselling.com.au

Limits and disclaimers

  • This website and contact form do not provide crisis support

  • Submitting an enquiry or contact form does not establish a therapeutic relationship

  • Counselling services begin only after an initial session and informed consent process

Contact us

If you have any questions about this Privacy Policy or how your information is handled, please contact:

SEEN Counselling & Psychotherapy
Email: hello@seencounselling.com.au

© SEEN Counselling 2026 – All rights reserved